Support

Technical Support is available during software evaluation periods and during subsequent maintenance periods.

Please contact Snowflake Software for more information concerning the Maintenance and Support options.

Our Maintenance and Support Contract provides:

•  Supply of all major software versions

•  Supply of all minor software versions and bug fix versions

•  Supply of additional and updated data models

•  Direct telephone support

•  Direct email support

•  Full documentation updates

•  Access to the online secure support area

Support is available 9:00am to 5:00pm BST (British Standard Time), excluding UK public bank holidays.

Enter the secure Support Area